WEBSITE PRIVACY POLICY

 

Liberty Property NSW Pty Ltd  (ACN 680 955 284) trading as Liberty Property Centre (we/ us/our) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).

 

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.

 

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

 

We also have a privacy policy that details our policy in connection with our real estate and/or strata agency business.  A copy of this privacy policy can be accessed here [https://www.libertypropertycentre.com.au/compliance-plan].

 

This Privacy Policy may be revised, updated or replaced from time to time, and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website.  Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

 

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What information do we collect?

•        Full name

•        Residential and postal address

•        Email address

•        Phone number

•        Date of birth

•        Driver licence or passport details

•        Passport

•        Medicare or visa information, where required for identification purposes

•        Financial information, including bank account details, income details, employment information, and rental history

•        Payslips

•        Bank, employment and Centrelink letters

•        Birth Certificate

•        Car rego

•        Phone, gas, electricity bills

•        Identification documents for AML/CTF and verification purposes

•        Emergency contact details

•        Property ownership details

•        Tenancy application information

•        Inspection attendance records

•        Marketing preferences and communication records

•        CCTV or security footage, where applicable

•        Digital information such as IP address, website enquiry details, and online form submissions

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Why do we collect this information?

We collect personal information relevant to the following services:

1. real estate sales;

2. leasing;

3. property management;

4. tenancy applications; and

5. client communication.

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Automated Decision Making (ADM)

ADM is when we use a computer program to assist with property management, sales, leasing, compliance, marketing, and client management activities, including the following tools:

• tenancy application processing tools;

• identity verification systems;

• CRM automation;

• marketing automation;

• inspection booking systems;

• automated reminders and communications;

• fraud detection tools; and

• compliance or risk assessment functions.

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However, significant decisions affecting clients are generally reviewed and overseen by the appropriate staff members and are not made solely by automated systems. 

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The kinds of personal information used in the operation of such computer programs are:

•  name;

• contact details;

• identification information;

• rental history;

• employment and income information;

• property preferences;

• communication records;

• transaction history, and

• other information relevant to providing real estate services.

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The kinds of such decisions for which a thing, that is related to assisting in making the decision, is done by the operation of such computer programs are:

• tenant application scoring or assessment recommendations;

• identity verification outcomes;

• fraud or risk alerts;

• automated marketing segmentation;

• inspection scheduling;

• payment or arrears reminders; and

• workflow prioritisation or administrative recommendations.

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Final decisions relating to tenancy approvals, property transactions, or significant client matters are generally reviewed by authorised personnel before action is taken.    

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Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

• providing services and customer support, including service updates;

• maintaining and updating our records;

• comparing information for accuracy, and verifying it with third parties; and

• providing information as authorised or required by law or a relevant government body or authority.

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Overseas disclosure

We do not disclose personal information overseas.   

We may use cloud storage and IT servers that may be located overseas to store the personal information we hold.  As electronic or networked storage can be accessed from various countries through an internet connection, it is not always practical to know in which country information about an individual may be held.

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Anonymity and pseudonyms

General users of the website do not need to disclose their identity to us in order to use this website.   This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.

Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

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Cookies

A cookie is an electronic token that is passed to the user’s browser, which passes it back to the server whenever a page is sent to the user.   Our servers may generate cookies, which are used to keep track of the pages that users have accessed while using the website.  The cookie also allows data to be entered into a form or template and temporarily stored until the user chooses to save that form or template.  Cookies generally remain on the user’s computer even after an internet session is ended and the computer is rebooted.  The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behaviour is server-specific.

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When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded.  This information is generally only for internal statistical analysis and system administration purposes.

 

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.

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Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.

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We may store information about you in cloud or other types of networked or electronic storage.  As electronic or networked storage can be accessed from various countries through an internet connection, it is not always practical to know in which country personal information about you may be held.

 

Where appropriate, we use secure transmission facilities.  However, no transmission of information over the internet can be guaranteed to be completely secure, and we do not warrant the security of any information transmitted to us over the internet.

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Links to other websites

This website may contain links to other websites.  We are not responsible for the privacy practices or the content of those websites.  This Privacy Policy does not extend to those linked websites.

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Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to.  If a user does not wish to receive any information about such products, services and benefits, they can contact the Privacy Officer (details specified below).  We will not use your sensitive information for these purposes without your consent.

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Accessing your Personal Information

Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information.  We may charge a reasonable fee where access to personal information is provided.  Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below).  The user also has the right to request the correction of any personal information that relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.

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If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:​